It is critical that when you get the notice of complaint that you respond. That sounds silly, but I know a number of practitioners that play ostrich and stick their head in the sand. Guess what, that doesn’t work. The agency will open an investigation. The key to the response is:
1) Respond timely – the Board does not provide extensions.
2) Be factual. This means tell your narrative based on the records you have.
3) Don’t be emotional – the allegation may be bogus, but you don’t have to get upset. The Board is doing its job.
4) Provide records – valid medical records that support your position.
Receipt of this notice doesn’t mean the Board will open a formal investigation; but they will if a response is not received.
Please remember that what you provide the Board will be used against you if an investigation is open. So do not provide anything you would not want the Board to consider for or against you.
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